SmallBizGenius Analysis
Thertastore garners generally positive feedback, particularly for its design assistance and customer service. Reviewers frequently praise the helpfulness of individual designers, while some negative feedback focuses on shipping issues and occasional product defects.
Category Breakdown
Scores based on analysis of 296 recent reviews
Design Assistance
8.5/10Many reviewers praise the design assistance they received, specifically mentioning individual designers by name. Customers appreciate the designers' patience, knowledge, and ability to create functional and aesthetically pleasing kitchen layouts.
42 reviews mention thisCustomer Service
8.0/10Reviewers frequently commend the customer service, highlighting the responsiveness and helpfulness of the staff. Many reviewers mention specific representatives who went above and beyond to address their questions and concerns.
30 reviews mention thisShipping & Delivery
5.5/10A significant number of reviewers report issues with shipping and delivery, including delays, damaged products, and difficult delivery logistics. Some customers express frustration with the need to meet the delivery truck in a parking lot and transport the cabinets themselves.
25 reviews mention thisProduct Quality
7.0/10While many reviewers are satisfied with the quality of the cabinets for the price, some report minor imperfections or damage. A few reviewers mention issues with incorrect cuts or mismatched colors.
20 reviews mention thisPricing & Value
8.0/10Several reviewers highlight the affordability of Thertastore's cabinets compared to other options. Customers appreciate the ability to get good quality cabinets at a reasonable price.
15 reviews mention thisPros & Cons
What Customers Love
"Our designer, Kci Hill, worked with us to create a beautiful and functional kitchen for our home. We went through many design iterations until all my wishes came to reality."
"The RTA store is a great place to get good quality cabinets at a very affordable price. I could never afford cabinets like this at any other place."
"First of, the customer service is on another level. Anytime I have a question or concern, their whole team are on it, they create an email thread and everyone’s on it and they resolve every issue I have."
"Was able to use the online 2D & 3D tools to create spaces I wanted to visualize for my kitchen. There was always help available for any questions, suggestions and ideas..."
"They replaced 3 items where the paint had dripped or where it had been chipped. The replacements were quick and effortless on my part."
Common Complaints
"We ordered cabinets from RTA Cabinets on August 7. As of August 26, we still do not have them. Our project has now been delayed, directly impacting our business and livelihood..."
"Sent wrong cabinet completely. Wrong color and everything. I paid extra for pre assembled cabinets and they are put together so haphazardly I would have done a better job myself."
"Some of the grooves were not cut correctly. Therefore some of the cabinet walls and backs did not go in easy or fit well."
"The economics of purchasing through RTA are not straightforward. They have lots of sales but the designing process is so slow that by the time you've got everything pinned down the price changes..."
"The issues I have are that I will have to use aftermarket pull out shelves and the shipping options are not very realistic when you consider having to get palletts from curbside to my apartment up the stairs."
Common Questions About Thertastore
Answers derived from customer review patterns
Is Thertastore legit and trustworthy?
Based on the analyzed reviews, Thertastore appears to be a legitimate company, with many customers reporting positive experiences. The majority of reviewers praise the design assistance and customer service they received, indicating a commitment to helping customers through the process. However, some customers have reported issues with shipping delays and damaged products, so it's important to be aware of these potential challenges. Overall, while not without its flaws, Thertastore seems to be a trustworthy option for purchasing RTA cabinets.
Based on 45 reviewsDoes Thertastore have good customer service?
Many reviewers specifically praise Thertastore's customer service. Customers highlight the responsiveness and helpfulness of the staff, with several reviewers mentioning specific representatives who went above and beyond to assist them. The design assistance is also frequently mentioned as a positive aspect of the customer service experience. While some customers have reported negative experiences, the overall sentiment regarding customer service is positive.
Based on 30 reviewsIs Thertastore worth it for small business?
For small businesses looking for affordable cabinetry solutions, Thertastore can be a viable option. The company offers a range of cabinet styles and finishes, and the design assistance can be particularly helpful for businesses that need help planning their space. However, small businesses should be aware of the potential for shipping delays and damaged products, and factor these risks into their decision-making process. If a small business is willing to potentially navigate these challenges, Thertastore can offer a cost-effective solution.
Based on 20 reviewsWhat is Thertastore's shipping like?
Shipping is a mixed bag according to reviewers. While some customers receive their orders without issue, a significant number report delays, damaged products, and logistical challenges. Some reviewers express frustration with the need to meet the delivery truck in a parking lot and transport the cabinets themselves. It's important to carefully inspect the shipment upon arrival and report any damage promptly.
Based on 25 reviewsHow good is Thertastore's design assistance?
Thertastore's design assistance is a standout feature, according to many reviewers. Customers praise the designers' patience, knowledge, and ability to create functional and aesthetically pleasing layouts. The designers are often mentioned by name, indicating a personalized and attentive service. The design assistance is particularly helpful for customers who are new to kitchen design or who have complex space constraints.
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